Organizations are usually managed as though they were machines. A problem appears, so someone redesigns a process, introduces a policy, schedules a meeting, builds a dashboard, implements new software, clarifies roles, updates the metrics.

Sometimes it helps. Often it doesn't — and not because the ...

 Almost every large employer offers an Employee Assistance Program. It's one of the most common benefits there is: a confidential service employees can call for counseling, referrals, and help with personal or work-related distress. For what it's designed to do — support an individual employee throu...