Trust is invoked constantly in organizational life and defined precisely almost never. It is treated as a mood, a virtue, or a byproduct of good intentions. The research tells a more useful story: trust is a specific psychological state with identifiable antecedents and measurable consequences, ...

 Almost every large employer offers an Employee Assistance Program. It's one of the most common benefits there is: a confidential service employees can call for counseling, referrals, and help with personal or work-related distress. For what it's designed to do — support an individual employee throu...