Most organizations treat emotional communication as a soft skill: useful, secondary, and difficult to measure. The research does not support that framing. The capacity to recognize, regulate, and respond to emotion under pressure is one of the more consistent psychological predictors of how conflict...

Field Notes. 
By Kristen Tolbert

Anyone leading a team of people is inevitably going to end up in a situation where they're managing some kind of chaos and a lot of heated emotion in the room. When I'm working with consultants, for instance, they're expected to be the experts in the room. They're wo...

Anger is often a cover for something more vulnerable underneath. When it hardens into a permanent stance, it's usually guarding a feeling that's harder to face — and the way out runs through the feeling, not the fight.

Anger is a legitimate and useful emotion. It flags injustice, marks a violated...