Why the Best Leaders Can Say "I Don't Know"

One of the most underestimated problems in leadership, organizations, and relationships is how uncomfortable people are with uncertainty. Many people would rather give a confident wrong answer than say three simple words: "I don't know."

This is not usually malicious. It is psychological. For many ...

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Why Tolerating Ambiguity and Uncertainty Is Essential for Good Mental Health

Most people say they want peace of mind, but what they often mean is that they want certainty. They want to know the relationship is stable, the job is safe, the result will be good, the decision is correct, the body is fine, the future is manageable. The problem is that mental health does not come ...

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Low-Cost Decisions and High-Cost Decisions: Know Which One You're Really Making

Most paralysis isn't a thinking problem. It's a sorting problem. The question that unsticks you: what does it actually cost me if I'm wrong?

Maybe there's a decision looming on your desk right now that you haven't made. You've thought about it, made the list, slept on it — and you're still stuck. I...

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