Every interaction gives you two sources of information: the person in front of you and your own reaction to them. Understanding people requires learning to read both.

Most advice about working with difficult colleagues offers a list of tactics: set boundaries, listen actively, address the behavior,...

When a people situation at work becomes a challenge, the reflex is to react quickly and resolve the problem. The more effective skill is to read the situation — including what it's stirring in you — and choose deliberately. 

Every leader experiences this regularly: someone on the team becomes a pro...

We teach professionals to communicate, influence, negotiate, and lead. We run trainings on feedback, on difficult conversations, on conflict, on executive presence. These skills matter. But underneath all of them sits a single capacity that determines whether any of the others actually work.

It's t...

Politics. Climate. Aging parents. Death. The economy. Social injustice. Animal suffering. The future of civilization. The cruelty of people. The fragility of life. Any one of these concerns are real problems. That is what makes the pattern difficult to see.

The problem is not that the person cares....

Someone Is Always Unhappy. You Can't Make Them Happy (And That's Not the Goal).

Most leaders feel it at some point. You make the decision, fund the raise, fix the process, send the thoughtful message — and someone is still frustrated. It is easy, in those moments, to conclude that people are irrati...

Field Notes · by Kristen Tolbert

People study entrepreneurs like they're zoo animals. Something to be observed, analyzed, maybe even envied. A curiosity. A puzzle to solve. What makes someone choose this life?

It's true, we're wired differently. Our drivers, our non-negotiables, our definitions of...